Título:	Web accessibility in an academic management system in Brazil : problems and challenges for attending people with visual impairments
Autor(es):	Correa, Mayra Batista Vitoriano, Maria Albeti Vieira Llanos, Carlos Humberto
ORCID:	https://orcid.org/0000-0002-6890-0801 https://orcid.org/0000-0003-2810-0639 https://orcid.org/0000-0002-0115-4461
Afiliação do autor:	University of Brasilia, Mechatronic Systems Program, School of Technology University of Brasilia, Mechatronic Systems Program, School of Technology University of Brasilia, Mechatronic Systems Program, School of Technology
Assunto:	Deficiência visual Acessibilidade Necessidade de informação
Data de publicação:	4-Jul-2025
Editora:	MDPI
Referência:	CORREA, Mayra; VITORIANO, Maria Albeti; LLANOS, Carlos Humberto. Web accessibility in an academic management system in Brazil: problems and challenges for attending people with visual impairments. Informatics, [S.l.], v. 12, n. 3, p. 63, 2025. DOI: https://doi.org/10.3390/informatics12030063. Disponível em: https://www.mdpi.com/2227-9709/12/3/63. Acesso em: 18 jun. 2026.
Abstract:	Accessibility in web systems is essential to ensure everyone can obtain information equally. Based on the Web Content Accessibility Guidelines (WCAGs), the Electronic Government Accessibility Model (eMAG) was established in Brazil to guide the accessibility of federal government web systems. Based on these guidelines, this research sought to understand the reasons behind the persistent gaps in web accessibility in Brazil, even after 20 years of eMAG. To this end, the accessibility of the Integrated Academic Activities Management System (SIGAA), used by 39 higher education institutions in Brazil, was evaluated. The living lab methodology was used to carry out accessibility and usability tests based on students’ experiences with visual impairments during interaction with the system. Furthermore, IT professionals’ knowledge of eMAG/WCAG guidelines, the use of accessibility tools, and their beliefs about accessible systems were investigated through an online questionnaire. Additionally, the syllabuses of training courses for IT professionals at 20 universities were analyzed through document analysis. The research confirmed non-compliance with the guidelines in the software researched, gaps in the knowledge of IT professionals regarding software accessibility practices, and inadequacy of accessibility content within training courses. It is concluded, therefore, that universities should incorporate mandatory courses related to software accessibility into the training programs for IT professionals and that organizations should provide continuous training for IT professionals in software accessibility practices. Furthermore, the current accessibility legislation should be updated, and its compliance should be required within all organizations, whether public or private.
Unidade Acadêmica:	Faculdade de Tecnologia (FT)
Licença:	Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/ licenses/by/4.0/).
DOI:	https://doi.org/10.3390/informatics12030063
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